Cancellation Policy

VARIATION Treat Yourself Wellness shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. OFFICE HOURS/CUSTOMER SERVICE Treat Yourself Wellness is open for appointment only and telephone or internet communication between 9:00am and 5:00pm PST, Monday to Friday. After hours requests will be responded to by the next business day. If not, please reach out again, as Treat Yourself Wellness values your service and intends to support you in every way possible. REFUNDS Treat Yourself Wellness does not offer refunds for service. On a case by case evaluation, Treat Yourself Wellness may offer a credit towards future services, and that credit has an expiry date, from date of purchase. DISCOUNTS Treat Yourself Wellness provides discounts and early bird rates. Treat Yourself Wellness posts all early bird specials on the Website and requires registration and payment prior to the end of the specified date. Other discounts may be available regarding sale items in the Treat Yourself Wellness studio. CANCELLATION There is a 24 hour cancellation policy regarding all classes, including online group coaching calls, group classes (excluding drop in), and one on one sessions. You will have the opportunity to reschedule via online scheduler, based on availability. In the event of a no show or cancellation past the 24 hour policy, Treat Yourself Wellness will charge 50% of the full payment for the session/s. For late arrivals, sessions will end at the scheduled time, and the full fee will be charged. To discontinue or unsubscribe from monthly memberships, please send a written notice to support@treatyourselfwellness.ca 30 days prior to the desired termination date. Without written notice, Treat Yourself Wellness will continue to charge for monthly subscriptions. COMPLAINTS Treat Yourself Wellness offers support to our clients and a complaints handling procedure which we will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Treat Yourself Wellness. Please let us know if you have any complaints or comments at support@treatyourselfwellness.ca

Contact Details